You have 30 days from delivery to change your mind.
If a pack isn't right for you, email us within 30 days of receiving it and we will refund you in full. You do not need to give a reason.
How to start a return
Email us with your order number and tell us what you would like to return. We reply within 1-2 business days with instructions. Please do not send anything back before you hear from us - we may not need it returned at all.
Hygiene items
Because these are personal-care items, we ask that pads come back unused and in their original packaging where possible. If you have already washed or used them and they are not working for you, tell us anyway - we would rather sort it out than leave you with something you will not use.
Damaged, wrong or missing items
If your order arrives damaged, incomplete, or in the wrong colour, send us your order number and a photo if you can. We will put it right at our cost, and you will not need to return anything first.
Refunds
Refunds go back to your original payment method. Once we confirm your refund it usually takes 5-10 business days to appear, depending on your bank or card issuer.
Return shipping
If the fault is ours - damaged, wrong item, or not as described - we cover return costs. For a change of mind, return postage is yours to cover.
Contact
Email us via the contact page and a person will answer.