Contact

Get in touch

Questions about a pack, an order, or which colour to pick? Send them over.

Use the form below and we will get back to you within 1-2 business days. We are a small operation, so a person reads every message - there is no ticket queue and no bot.

Before you write in

A few things get asked often enough that the answer is already written down:

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    Washing, staining and how long pads lastCovered on the FAQ page.
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    Which colour to chooseCharcoal Grey if you wear dark eye makeup; the FAQ explains why.
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    Shipping and delivery timesFree on every order with no minimum; see the shipping policy for how long delivery takes.
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    Returns30 days for a full refund, set out in the refund policy.

Order problems

If something arrived damaged, incomplete, or in the wrong colour, include your order number and we will fix it - you do not need to send anything back before we do.

Wholesale and stockists

If you run a shop or salon and want to carry BioKlean, say so in your message and tell us roughly what volume you have in mind.

Replies within 1-2 business days · a person, not a bot

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