Answers
Everything people ask before their first pack - washing, staining, colours, delivery.
Using them
How many pads do I actually need?
Two a night is typical - one for eyes, one for face. A pack of twelve keeps that going for roughly a week before you need to run a wash, which is why we do not sell them in smaller counts.
Do they work on waterproof makeup?
Use them the way you would a disposable: with your usual cleanser, micellar water or balm rather than dry. The texture does the lifting, the product does the dissolving.
Which colour should I pick?
If you wear dark eye makeup, take Charcoal Grey - it hides mascara marks between washes. Astra Pink and Aqua Blue show marks more, which some people prefer because you can see what still needs washing. When you order more than one pack you choose a colour for each pack separately, so colour-coding eyes vs face is easy.
Washing and care
How do I wash them?
Rinse after use, then machine wash in the mesh bag on a warm cycle with the rest of your laundry. Air dry - do not tumble dry.
Will they stain?
Foundation and mascara can leave marks on the lighter colours, especially before the first wash. Rinsing straight after use makes a noticeable difference. A stained pad still works exactly as well as a clean one.
How long do they last?
They are made to be washed and reused repeatedly rather than thrown away. Replace a pad when the fabric stops feeling absorbent or the stitching starts to go, rather than on a fixed schedule.
Product details
How big are they?
8 cm / 3.15 in across - about the same as a standard cotton round, so they feel familiar in the hand.
What comes in the pack?
12 pads and a mesh wash bag (12.5 x 14 cm) that keeps them together in the machine. Every pack comes with its own bag, so a two-pack order arrives with two bags and a three-pack with three.
What are they made from?
Bamboo fibre and bamboo charcoal fibre.
Orders and delivery
What does shipping cost?
Nothing - shipping is free on every order, with no minimum.
Is there a daily cut-off?
Yes. Orders placed before midnight Eastern go to our fulfilment partner the same night; anything after that joins the next day's batch. That is what the timer on the home page is counting down to.
How long will it take to arrive?
Orders are dispatched within 1-2 business days. Our pads ship from our production partner overseas, so allow roughly 10-20 business days after dispatch for delivery. Full detail is on the shipping policy.
Is buying more than one pack actually cheaper?
Yes, and it comes off automatically - there is no code to enter. Two packs take 11.1% off, so $53.98 becomes $48.00 for 24 pads. Three or more packs take 19.8% off, so $80.97 becomes $64.95 for 36 pads. You still pick a colour for every pack.
What if I do not get on with them?
Send them back within 30 days for a full refund - see the refund policy.
Still stuck? Email us and a human will answer - there is no ticket queue and no bot.
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